Incident Intelligence for the Modern SRE.
Transform chaos into structured, cost-aware evidence. ITIL Sidekick provides real-time incident tracking, edge-native URL monitoring, and automated SLA impact analysis — from first alert to post-mortem.
ITIL Sidekick
Built for what actually goes wrong
Invisible incident costs — workforce, revenue, and infrastructure drains are rarely tracked in real-time.
A four-axis cost ledger and error-budget bar provide immediate visibility into the financial impact of every P0–P4 event.
False-positive alerts from legacy monitors that lack diagnostic context for vendor SLA disputes.
Edge-native Workers Cron probes capture full HTTP snapshots (headers, TLS, redirect chains) at the moment of failure.
What ships in the box
Real-Time Incident Dashboard
Unified command center with P0–P4 severity tracking, live timers, and multi-timeframe SLA impact visualization across the entire service estate.
Edge Probe Engine
Distributed Workers Cron triggers perform global availability checks without CORS restrictions, coalescing failure data into a central D1 ledger.
Evidence-Backed Capture
Phase 3 HTTP capture pipeline records diagnostic artifacts (CF Ray IDs, redirect chains, body snippets) for definitive root-cause analysis and vendor accountability.
Built on enterprise-grade infrastructure
Probe data and incident artifacts live in your D1 instance only — never shared across tenants. Standalone PBKDF2 + D1 sessions mean no third-party identity dependency. Built on Cloudflare's global network for zero cold-start probes from any region you serve.
Cloudflare global edge — innate DDoS protection, zero cold-starts.
Clerk (SOC 2 Type II, GDPR) for multi-tenant fleets; PBKDF2 for single-tenant apps.
Cloudflare & Resend (SOC 2 Type II) · Stripe (PCI-DSS Level 1).
From foundation to fleet scale
- Phase 1Shipped
Foundation — Command & Control
- React-based incident dashboard with server-side D1 persistence.
- Standalone PBKDF2 authentication and RBAC session management.
- URL monitoring engine with configurable failure thresholds.
- Phase 2In progress
Diagnostics & Automation — Intelligence
- HTTP capture pipeline for deep diagnostic snapshots (headers/TLS).
- Outbound webhook delivery (Slack, Teams, PagerDuty).
- Automated service health charts (MTTR/MTBF) driven by probe data.
- Phase 3Next
Scale & Governance — Enterprise
- R2-backed signed export packages and automated PDF report generation.
- Multi-region probe sharding and advanced maintenance window scheduling.
- Stripe-managed multi-tenant billing and operator console.
Ready to bring ITIL Sidekick into your stack?
Talk to our team about deployment, custom SLAs, and integration with your existing identity and observability stack.