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ITIL Sidekick

Uptime monitoring and incident tracking that respects the sites it watches.

ITIL Sidekick is a modern uptime, monitoring, and incident-tracking tool for IT operations teams that takes a fundamentally different approach than legacy monitors like Pingdom or UptimeRobot.

It uses **multi-sample consensus probing** so a single flaky check never wakes someone up, and includes **CAPTCHA/WAF detection** that politely pauses monitoring when your target signals it doesn't want bots — auto-resuming the moment that signal clears.

Includes incident lifecycle management with timelines, public status pages with email subscribers, postmortem markdown exports, SSL certificate expiry tracking, webhook alerts for Slack/Teams/PagerDuty, response-time anomaly detection, scoped API tokens, and three pricing tiers from a free plan through to a 500-monitor Business plan.

Features
  • 01

    Consensus probing

    Multi-sample checks with majority voting eliminate false alarms from flaky probes.

  • 02

    CAPTCHA / WAF aware

    Detects 12 bot-defense signatures and politely backs off — auto-resuming when clear.

  • 03

    Public status pages

    Customer-facing pages with email subscribers and per-component status grouping.

  • 04

    Cert expiry tracking

    SSL/TLS certificate expiry monitored every six hours with 30/14/7-day warnings.

  • 05

    Incident lifecycle

    Full timeline editor, postmortem markdown export, webhook alerts, and Stripe billing.